About Us

Needleworks endeavours to bring awareness to the wonderful and seemingly magical world of acupuncture

Welcome to Needleworks, where ancient wisdom meets modern well-being

Founded by Sophie in 2023 and becoming a member of the British Acupuncture Council, Needleworks is a teeny haven in the heart of East Dulwich, South East London, dedicated to elevating your wellness journey.

Our focus at Needleworks extends beyond traditional acupuncture, with a special focus on Cosmetic Acupuncture. Sophie's interest in Cosmetic Acupuncture sprung from her own anxieties around the pressure to look a certain way and the lack of options offered to us outside of botox and fillers.

Business Information

Name: Needleworks Acupuncture

Address: HB Therapy, 8 Melbourne Grove, SE22 8QZ

Email: hello@theneedleworks.co.uk

Purpose of the Privacy Notice

This privacy notice explains how we process your data in line with GDPR (Regulation 2016/679), including how we collect, store, use, and share your information.

Who Does This Apply To?

This notice applies to: patients, prospective and former patients, newsletter subscribers, and website visitors.

What is Personal Data?

Personal data refers to information that identifies a living individual. This includes contact and appointment details. Special category data includes health data, ethnicity, sexual orientation, etc.

How Do We Process Your Personal Data?

We process your data securely, avoid excess collection, and protect it from misuse or unauthorized access. Below is how we use your data:

Sections 1–15: Patients and Visitors

Use contact details to schedule appointments. Emails are not encrypted.
Send marketing emails only with your explicit consent.
Collect pre-appointment info via forms or email (not encrypted).
Maintain an attendance register for legal/tax purposes.
Use DOB to help identify patients with similar names.
Use symptoms to diagnose and plan treatment.
Use medical history to inform treatment plans.
Keep GP details for emergencies or referrals.
Record clinical findings for diagnosis and treatment.
Track treatment progress and planning reviews.
Record advice and referrals for continuity of care.
Document decisions made with the patient.
Log accidents in line with Health & Safety legislation (RIDDOR).
Report adverse incidents to our regulatory body and insurer.
Maintain signed consent forms for legal purposes.

Section 16: Complaints

Complaints are recorded with identities of involved individuals. Data may be shared with the British Acupuncture Council or insurance company if required.

Sections 17–18: Newsletter Subscribers

We store and use subscriber data only with consent for marketing. We use third-party email services to monitor engagement.

Sections 19–23: Website Users

Use Google Analytics to anonymously track site behavior.
Use cookies for better user experience.
Anonymous logging of site search queries.
Squarespace helps us maintain website security and performance.
Squarespace analytics help us monitor website usage anonymously.

Sharing Your Personal Data

Your data may be shared only under specific circumstances:

With explicit consent to named third parties
With legal authorities (e.g., court orders)
To protect your life or someone else’s
To safeguard children or vulnerable adults
With the British Acupuncture Council or insurer in the event of a claim
With legal counsel if proceedings occur

See the ICO’s website for full data-sharing guidance: ICO Sharing My Info

Data Retention

Patient data is kept for 7 years in accordance with the British_

About Us

Needleworks endeavours to bring awareness to the wonderful and seemingly magical world of acupuncture

Welcome to Needleworks, where ancient wisdom meets modern well-being

In the vibrant community of East Dulwich, Needleworks is more than a wellness destination

Needleworks is more than a place,

It's a philosophy